Some New Yorkers Blocked From Filing Taxes At Worst Time

If you’re a New Yorker using TurboTax, you might have noticed some roadblocks this tax season. Some people found they couldn’t e-file their New York state returns at all, which caught them off guard. The trouble started with a technical mix-up linked to last year’s state inflation relief checks. Because of that, TurboTax put a hold on e-filing for New York state returns while they worked on a fix.

Additional Issues Users Experienced

In addition to not being able to file, some TurboTax users saw their refund amounts look a bit off. Sometimes the state and federal refund amounts were identical, and other times the refund changed for no clear reason. There were also hiccups with paying service fees out of refunds, and some people struggled to update their pension income forms in the system.

How TurboTax Responded to the Problem

The upside? TurboTax says the e-filing problem is over, so most people should be able to file their returns as usual. Still, you might see a weird error message or have something not work quite right because of the earlier glitch. If you’re still running into trouble, it’s possible your issue is a holdover from that recent tech problem.

READ MORE: New York Parents Could Get Thousands Back On Taxes

Steps to Overcome TurboTax Troubles

If things still aren’t working in TurboTax, try clearing your browser’s cache and cookies, or open TurboTax in a private window. You might also want to switch how you pay, or turn off any pop-up blockers you have running. And if you get a document number error, just typing the first three digits has helped some people get past that screen.

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What This Means for Your Taxes Now

So if you’ve run into a snag with TurboTax this week, you’re in good company. The glitch was widespread, but it didn’t last long, and most people should now be able to wrap up their taxes without another hitch. If you’re still stuck, a little patience or one of the tricks above could be all you need to get things rolling again.